At Citi Home Furniture, we also offer the option for you to exchange an item if you are not completely satisfied with your purchase. If you prefer a different product, color, or size, please follow these guidelines:
An exchange request must be initiated within 14 days of delivery. Contact us at firstname.lastname@example.org to start this process.
The item(s) you wish to exchange must meet all the conditions for returns as stated in our Returns Policy (e.g., in new/unused condition, in original packaging, disassembled as initially packaged).
Exchanges are dependent on current stock levels and should be of equal or higher value.
You will be responsible for the shipping cost to return the original item(s) and for the delivery of the exchanged item(s). However, if the item(s) was defective or not as described, Citi Home Furniture will cover these costs.
Once we receive and inspect the original item(s), we will ship out the replacement item(s) or issue a refund if the replacement item(s) is not available. Please note: Items marked as "Final Sale" or "Non-Returnable" are not eligible for exchanges.
Thanks for choosing Citi Home Furniture! We’re excited to serve you.
We’ll do our best to deliver on your preferred date, but sometimes, things outside our control might mean we have to re-schedule. Don’t worry, we’ll keep you updated and make sure your order gets to you as swiftly as possible!
Your patience and understanding mean a lot to us. If you have any questions, we’re just a message away – happy to help!
Thanks for letting us be a part of your home!
The Citi Home Furniture Team
Delivery options and delivery speeds may vary for different locations.
At CitiHome Furniture, we are committed to ensuring your high-quality furnishings always look their best. That's why our Accident Protection Plan covers a range of mishaps, including:
Filing a claim is streamlined and hassle-free with our online customer service dashboard. For quick claim processing, please use the CitiHome Furniture customer service panel.