The manufacturer for each respective brand sold through the Citi Home Furniture website, warrants that their products sold, to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of one (1) year from the original invoice date.
If a customer is offered a repair for their item, an appointment must be scheduled within 2-5 business days of the initial offer with our suggested third party. If the repair is not scheduled due to any of the following reasons; repair service cannot get in touch or the customer is not available/a no-show when the repair is scheduled, the customer will incur a $125 fee as a repair technician has to cancel at the last minute. Repair fees are typically covered by the manufacturer, however if for any reason your item is found not to be covered by the inspector scheduled to take a look at your product due to the issue being incorrectly stated on the claim, or your product is exhibiting other damages that void the Manufacturer’s Warranty Policy, a charge of $65 will be billed to the customer. We ask that you clearly identify the issue at hand and supply photos and a video when necessary that can be used to confirm the issue prior to scheduling an inspection to avoid any possible charges.
The respective brands Manufacturer holds the rights to excluding a few of the products we carry in our website. Please take a look at some of the Products sold through the Citi Home Furniture Website.
This warranty does not include:
At Citi Home Furniture, we understand the importance of protecting your furniture investment. To give our customers even more peace of mind, we offer extended warranty options for purchase on our website. With our extended warranty options, we provide coverage for accidents that may occur within the specified coverage period. Please review the information below regarding our extended warranty policy.
Three options for extended warranties are available to customers: two-year, three-year, and five-year contracts. Above and beyond the typical manufacturer’s warranty, these options provide extra coverage.
Our extended warranty plans cover accidents that result in damage to the furniture. This includes accidental spills, stains, scratches, pet damage, and other unforeseen incidents that may occur during normal use.
The extended warranty can be utilized once per year. For instance, if you purchased a 3-year extended warranty for your item and have already used it for a specific reason this year, you may not be eligible to use it again until the following year. In such cases, it must be for a different concern, one that is distinct from the concern you had already reported.
Accidental Damage Coverage: Accidental damage coverage includes, but is not limited to, the following scenarios:
Spills and stains from food, beverages, or household chemicals
Scratches, gouges, or chips on the furniture surface
Rips, tears, or punctures in upholstery or fabric
Pet damages such as claw marks or chewing.
It is important to note that our extended warranty does not cover damage caused by deliberate misuse, abuse, or neglect. It also excludes damages resulting from natural wear and tear, normal fading of fabric or materials, or damages caused by unauthorized repairs or alterations.
In the event of an accidental damage claim, customers should contact our customer service team. A claim representative will guide you through the claim process, which may include providing relevant details and supporting evidence such as photographs or videos of the damaged area.
Once the claim is submitted, our team will evaluate the nature and extent of the damage. If the damage is covered under the extended warranty, we will provide a suitable resolution. This may involve arranging for repairs by a professional technician, offering a replacement part, or, if necessary, replacing the entire furniture item.
Please review the terms and conditions specific to each extended warranty plan at the time of purchase. These terms outline the coverage period, claim procedures, and any additional information regarding the extended warranty.
We believe that the extended warranty options we offer will protect and enhance the value of your furniture purchase. Please contact our customer service representatives if you need further assistance or have any questions about our extended warranty policy.
Thanks for choosing Citi Home Furniture! We’re excited to serve you.
We’ll do our best to deliver on your preferred date, but sometimes, things outside our control might mean we have to re-schedule. Don’t worry, we’ll keep you updated and make sure your order gets to you as swiftly as possible!
Your patience and understanding mean a lot to us. If you have any questions, we’re just a message away – happy to help!
Thanks for letting us be a part of your home!
The Citi Home Furniture Team
Delivery options and delivery speeds may vary for different locations.
At CitiHome Furniture, we are committed to ensuring your high-quality furnishings always look their best. That's why our Accident Protection Plan covers a range of mishaps, including:
Filing a claim is streamlined and hassle-free with our online customer service dashboard. For quick claim processing, please use the CitiHome Furniture customer service panel.