At Citi Home Furniture, we're driven by your unique and forward-thinking style. We aim to make every purchase a positive one and bring your design visions to life.
We accept returns within 14 days of delivery. Contact us about any returns within this timeframe to initiate a return process.
Return eligibility requires:
However, some items are not eligible for return:
Our team will evaluate returned items within 7 business days. Citi Home Furniture reserves the right to determine the eligibility and criteria for returns.
If your return is approved, your refund, minus shipping costs and any priority processing fee, will be processed to the original payment method used for purchase.
If your return is not approved, we will notify you via email. If the item(s) are determined to be inauthentic, you'll have 14 days to:
If you do not respond within 14 days or do not pay the shipping invoice within 14 days, we will dispose of the item(s) at our discretion.
To start a return, email email@example.com.
Upon approval of your refund request, we will process your refund to the original payment method, minus shipping costs.
To request a refund, email firstname.lastname@example.org.
Orders can be cancelled free of charge within 24 hours of placement. After 24 hours, a 15% restocking fee will apply. Orders already shipped cannot be cancelled; in these cases, our Return Policy applies.
For cancellations, email email@example.com.
At Citi Home Furniture, we also offer the option for you to exchange an item if you are not completely satisfied with your purchase. If you prefer a different product, color, or size, please follow these guidelines:
An exchange request must be initiated within 14 days of delivery. Contact us at firstname.lastname@example.org to start this process.
The item(s) you wish to exchange must meet all the conditions for returns as stated in our Returns Policy (e.g., in new/unused condition, in original packaging, disassembled as initially packaged).
Exchanges are dependent on current stock levels and should be of equal or higher value.
You will be responsible for the shipping cost to return the original item(s) and for the delivery of the exchanged item(s). However, if the item(s) was defective or not as described, Citi Home Furniture will cover these costs.
Once we receive and inspect the original item(s), we will ship out the replacement item(s) or issue a refund if the replacement item(s) is not available. Please note: Items marked as "Final Sale" or "Non-Returnable" are not eligible for exchanges.
Thanks for choosing Citi Home Furniture! We’re excited to serve you.
We’ll do our best to deliver on your preferred date, but sometimes, things outside our control might mean we have to re-schedule. Don’t worry, we’ll keep you updated and make sure your order gets to you as swiftly as possible!
Your patience and understanding mean a lot to us. If you have any questions, we’re just a message away – happy to help!
Thanks for letting us be a part of your home!
The Citi Home Furniture Team
Delivery options and delivery speeds may vary for different locations.
At CitiHome Furniture, we are committed to ensuring your high-quality furnishings always look their best. That's why our Accident Protection Plan covers a range of mishaps, including:
Filing a claim is streamlined and hassle-free with our online customer service dashboard. For quick claim processing, please use the CitiHome Furniture customer service panel.