Before submitting an order, please ensure the accuracy of your shipping, contact, billing, and payment information. The billing information should align with the details you have registered with your bank.
Please note that once an order has been placed, the shipping address cannot be modified by Citi Home Furniture. Any changes to the shipping address after the order has been dispatched could result in additional fees.
When your item is prepared for shipment, the delivery carrier will arrange a delivery date and time with you. Keep in mind that these cannot always be altered. If you miss the scheduled appointment, a rescheduling and redelivery fee will be applicable.
Please be aware that all delivery times are estimates and not guarantees. There might be delays due to weather, carrier constraints, or other unforeseen events beyond our control.
Once you've entered your shipping information at checkout, you will see the available shipping options and their respective costs. Be aware that these costs can vary based on the delivery address and the type of shipping chosen.
Thanks for choosing Citi Home Furniture! We’re excited to serve you.
We’ll do our best to deliver on your preferred date, but sometimes, things outside our control might mean we have to re-schedule. Don’t worry, we’ll keep you updated and make sure your order gets to you as swiftly as possible!
Your patience and understanding mean a lot to us. If you have any questions, we’re just a message away – happy to help!
Thanks for letting us be a part of your home!
The Citi Home Furniture Team
Delivery options and delivery speeds may vary for different locations.
At CitiHome Furniture, we are committed to ensuring your high-quality furnishings always look their best. That's why our Accident Protection Plan covers a range of mishaps, including:
Filing a claim is streamlined and hassle-free with our online customer service dashboard. For quick claim processing, please use the CitiHome Furniture customer service panel.